Ciccio Napa Valley

6770 Washington Street

Yountville, CA 94599

Phone: (707) 945 - 1000

Email: info@ciccionapavalley.com

©2018 Ciccio Napa Valley

View Privacy Policy

Privacy Policy

Ciccio Napa Valley

6770 Washington Street

Yountville, CA 94599

(707) 945 - 1000

ciccionapavalley.com

What type of information do you collect?

Ciccio often uses third-party partners to assist in online development and deployment as well as in data and information collection. These companies are strictly bound by our privacy policy covered below, as well as by all other conventions and business practices of Ciccio concerning user information and data from online sources. For the purposes of this document, the terms “We,” “Us” and “Ciccio” will also represent these third-party.

We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number, communications); payment details (including credit card information), comments, feedback, reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction or submit a question / comment on our website, phone, or email, as part of the process, we collect personal information you give us such as your name, phone number, and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the services offered;

  • To provide our visitors ongoing assistance and technical support;

  • To be able to contact our visitors with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?:

Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Our reservations and secure handling of credit card information for Chef’s Dinner is managed by Resy (resy.com and their Resy app).

How do you communicate with your site visitors?

We may contact you to respond to inquiries, notify you of changes to your reservation or visit, to troubleshoot problems with your reservations, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws and any agreement or business engagement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Cookies are sometimes used to further track usage patterns of the site by users, in aggregate and anonymous format. Cookies left on your system by our site are sometimes used for the purpose of allowing users the convenience of not having to re-enter usernames and passwords on our site, however, no username or password information is kept on your local machine. Only a unique identifier is kept on your system that will allow you to access the records stored on our secure, password-protected server(s). No financial or personal information will ever be left on your system in the form of a cookie.

How can your site visitors withdraw their consent?

From time to time, Ciccio will contact users who have opted in to be emailed with promotional information that we feel would be applicable to, and desired by that user. At any time a user wishes to opt-out of these emails or if you don’t want us to process your data anymore, they may do so by contacting ciccionapavalley@gmail.com or send us mail to:6770 Washington Street, Yountville, CA 94599.This will not affect the use of cookies and other system data that we gather from you, as this is generally anonymous information that is used in aggregate form. Once opted-out, the user will not receive any further communication from us, aside from any system messages that are necessary to that user in specific transactions, such as e-commerce order summaries, responses to inquiries, or managing reservations and events.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at ciccionapavalley@gmail.com or send us mail to: 6770 Washington Street, Yountville, CA 94599.

 

Further use of personal information and data gathered by Ciccio


Ciccio will occasionally utilize partners and vendors to assist it in analysis of the data and information collected by our sites. This information is used in aggregate and anonymous format for the purpose of better tailoring our website, promotions or other company endeavors to better suit our user base. This information is shared with our partners and vendors only on an as-needed basis. Financial information will never be shared with any organization other than those necessary for completing the financial transaction required.


On occasion, Ciccio will sponsor sweepstakes and other promotions that are managed by third-party organizations. Information and data gathered in those instances will be held by the third-party and will normally by shared with Ciccio. Once shared with Ciccio that data and information is subject to Ciccio stated privacy policy. Information and data retained by the third-party will be subject to the privacy policy stated by the third-party. Ciccio will make a reasonable best-effort to have the third-party utilize that information in accordance to Ciccio’s stated privacy policy, however, cannot take final responsibility for the third-parties’ actions.


Ciccio may share any data and information gathered on its branded websites with other internal Ciccio branded website owners and managers. Information shared will still be subject to this privacy policy.


Information and data gathered solely by Ciccio will never be sold, traded or shared with third-parties for any other reason other than for assisting Ciccio in its analysis, research and promotional needs.


This site may contain links to other sites. Ciccio is not responsible for the privacy practices or the content of such websites.


Public Forums


This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. We also encourage visitors to be courteous in communicating with others and to be smart about choosing when and to whom to release personal information online. Never disclose any personal information that is of a sensitive or confidential nature on any public area of our site.


Security


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information is stored in secure locations on password-protected servers.


Refunds/Returns


We will assess all refunds or returns on a case-by-case basis. If there is an issue with a transaction, please contact us at ciccionapavalley@gmail.com or via phone at 707 945 1000 so we may determine the cause of the problem and deem whether or not a refund or adjustment is in order. In the case where we issue a refund, your account will be credited the balance of your purchase within 10 business days once we have reviewed your sale.